User guide

After installing and activating the app, you can access Sales Trust Badges & Labels and start creating product badges:

1. Log in to your Genstore admin.
2. From the left menu, go to Apps → Labels & Badges.
3. If the app is not pinned to your navigation bar, open the Installed list under Apps and click to enter.

Create a badge

On the Labels & Badges homepage, click Create.

Configure badge content

In the Content panel, you can configure the following details for each badge:

• Badge name: Internal name, visible only to merchants.
• Number of badges: Choose a single badge or multiple badges.
• Type: Select the display style (icon only / text only / icon + text).
• Icon: Choose from the built-in library or upload custom icons (e.g., payment, shipping, eco-friendly). Note: You can upload up to 100 icons.
• Title: Main text displayed to customers on the storefront.
• Subtitle (optional): Secondary text to provide additional context.

Example: “Wallet” + wallet icon → displayed under the product title.

Adjust styles and layout

In the Layout panel, you can customize the style and placement of your badges:

• Font: Select a font style.
• Icon color & size: Use custom color codes and pixel sizes.
• Title / subtitle color & font size: Adjust to match your store branding.
• Title / subtitle position: Place below the product title or another section. Note: If you choose “below product description,” make sure the product description block exists in your theme; otherwise, the badge will not display. See Genstore documentation.
• Card design: Enable to display badges in card style.
• Layout: Arrange badges horizontally or vertically.
• Spacing: Adjust the spacing between badges and page elements.

Set display rules

In the Settings panel, you can define when and where badges appear:

• Devices: Show on desktop, mobile, or both.
• Product range: Apply to all products, specific products, or collections.
• Customer group: Show to all customers or specific customer tags.
• Location: Show in all regions or specific countries/regions.
• Effective date: Display permanently or within a set time period.

Example: You can set the “Wallet” badge to display only in the U.S. market, and only on mobile devices.

Manage badges

On the Labels & Badges homepage, you can view and manage all badges in one place:

• Name: Internal badge name.
• Icon: Thumbnail of the badge.
• Status: Shows whether the badge is active.

Under the Actions column, you can:

• Edit: Update badge settings.
• Duplicate: Quickly create a copy.
• Preview: See how it looks on the storefront.
• Activate / Pause: Toggle display status.
• Delete: Remove the badge.

FAQ

Q1: Why is my badge not showing?

Please check the following to ensure your setup is correct:

• The badge campaign is enabled and status is Active.
• The badge app is enabled in your Genstore theme.
• The badge placement exists in your theme’s product page (e.g., if placed under Product description, confirm that the block is added).
• The display rules (time, region, product scope, etc.) are met.
• If your theme is heavily customized or a rare theme, the app may face compatibility issues. If unsure, contact the app developer for support.